Privacy Policy

Effective Date: 31 October 2026
Last Updated: 31 October 2026

Dofa Store (“Dofa Store”, “we”, “us”, or “our”) is operated by Fan Al-Diyafa for Importing Household and Electrical Goods LLC.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you use the Dofa Store mobile application, website, and related services.

By using Dofa Store, you acknowledge the practices described in this Privacy Policy.

  1. Information We Collect

We may collect information that you provide directly to us, information generated when you use our services, and information necessary to process and deliver your orders.

Depending on how you use Dofa Store, we may collect the following information:

1.1 Personal and Account Information

When you create or use a Dofa Store account, we may collect:

  • Full name
  • Phone number
  • Email address
  • Account information and identifiers
  • Profile information
  • Profile photo, if you choose to upload one

Providing a profile photo is optional. If you choose to upload one, it will be used as part of your Dofa Store profile.

1.2 Delivery Information

When you place an order, we may collect information necessary to fulfill and deliver the order, including:

  • Recipient’s name
  • Delivery address
  • Phone number
  • Delivery instructions or other information you voluntarily provide for delivery

This information is necessary to process and deliver your orders.

1.3 Order and Purchase Information

We may collect information relating to your orders and purchases, including:

  • Products ordered
  • Order details
  • Order date
  • Order status
  • Purchase history
  • Delivery information
  • Information related to returns, cancellations, or customer support requests

We use this information to process orders, provide customer service, manage deliveries, and maintain appropriate business records.

1.4 Photos

Dofa Store allows users to upload a profile photo.

Access to photos is used only when you choose to provide a photo for your profile. You can choose whether or not to provide a profile photo.

1.5 Usage and Analytics Information

We use Firebase Analytics to understand how users interact with Dofa Store and to improve our application and services.

Analytics information may include information about application usage, interactions with features, and other information necessary to understand usage patterns and improve the user experience.

We use analytics information for purposes such as:

  • Understanding how users use the application
  • Measuring the performance of application features
  • Identifying opportunities to improve the application
  • Developing and improving products and services
  • Understanding general usage trends
  1. Push Notifications

Dofa Store may send push notifications to your device.

These notifications may include:

  • Order and delivery updates
  • Account-related information
  • Service notifications
  • New product announcements
  • Promotions and special offers

You can manage or disable push notifications through your device settings.

  1. Marketing Communications

We may use your contact information and account information to send you information about Dofa Store products, promotions, special offers, and other marketing communications.

Where required by applicable law, we will provide appropriate methods to opt out of marketing communications.

You may also disable promotional push notifications through your device settings.

  1. Payment Information

Dofa Store currently offers Cash on Delivery as a payment method.

We do not currently collect or process customers’ credit card or debit card information through the Dofa Store application.

We may introduce electronic payment methods through third-party payment service providers in the future. If such payment methods are introduced, payment information may be processed by the relevant payment provider in accordance with its privacy policy, terms, and applicable laws.

This Privacy Policy may be updated when new payment methods are introduced to accurately describe the applicable data processing practices.

  1. How We Use Your Information

We may use the information we collect to:

  • Create and manage your account
  • Process and fulfill orders
  • Deliver products
  • Communicate with you about your orders
  • Provide customer support
  • Manage returns and cancellations
  • Send service-related notifications
  • Send promotional communications
  • Analyze application usage
  • Improve our products, services, and application
  • Maintain security and prevent misuse
  • Maintain business and transaction records
  • Comply with applicable legal and regulatory requirements
  1. Sharing Your Information

We may share personal information with trusted third parties when necessary to provide our services.

These third parties may include:

Delivery and Shipping Providers

When you place an order, we may provide delivery providers with information necessary to complete the delivery.

This may include:

  • Recipient’s name
  • Phone number
  • Delivery address
  • Relevant order information

Technology and Service Providers

We may use third-party service providers that help us operate, maintain, analyze, and improve our services.

These may include analytics, cloud, hosting, notification, security, and other technology service providers.

Payment Service Providers

If electronic payment methods are introduced in the future, relevant information may be shared with the applicable payment service provider as necessary to process the payment.

We require service providers that process personal information on our behalf to handle that information appropriately and only for legitimate business purposes.

  1. Firebase Analytics

Dofa Store uses Firebase Analytics, a service provided by Google, to help us understand how users interact with our application.

Firebase Analytics may collect information about application usage and interactions with the application.

We use this information for analytics and product improvement purposes.

The processing of information by Firebase is also subject to Google’s applicable privacy policies and terms.

  1. Data Security

We take reasonable technical and organizational measures designed to protect your personal information from unauthorized access, alteration, disclosure, loss, or misuse.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

  1. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services and fulfill the purposes described in this Privacy Policy.

Information may be retained for longer where necessary to:

  • Fulfill pending orders
  • Provide customer support
  • Resolve disputes
  • Prevent fraud or misuse
  • Maintain business and transaction records
  • Comply with legal or regulatory obligations

When personal information is no longer required, we will take reasonable steps to delete or anonymize it, subject to applicable legal and operational requirements.

  1. Account Deletion

You may request deletion of your Dofa Store account.

When an account deletion request is received, we will process the request in accordance with applicable requirements.

Certain information may be retained for a limited period where necessary to complete transactions, resolve disputes, prevent fraud or misuse, comply with legal obligations, or maintain required business records.

To request account deletion or obtain assistance with your account, contact us at:

info@dofastore.com

  1. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Request information about how your information is used
  • Object to or restrict certain processing activities where applicable
  • Withdraw consent where processing is based on consent

You may exercise applicable rights by contacting us at info@dofastore.com.

  1. International Users

Dofa Store may be used by customers located outside Libya, including customers who purchase products for delivery to recipients in Libya.

Depending on the services and technology providers used by Dofa Store, your information may be processed or stored in countries other than your country of residence.

Where required by applicable law, we will take appropriate measures to protect personal information when it is processed or transferred internationally.

  1. Children’s Privacy

Dofa Store is not specifically directed to children.

We do not knowingly collect personal information from children in violation of applicable laws.

If you believe that a child has provided us with personal information improperly, please contact us at info@dofastore.com so that we can review the matter and take appropriate action.

  1. Third-Party Services

Dofa Store may use third-party services that support the operation and improvement of the application, including analytics and other service providers.

Third-party providers may process information in accordance with their own privacy policies and applicable terms.

We encourage users to review the privacy policies of relevant third-party service providers.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or information practices.

When we make changes, we will update the Last Updated date at the beginning of this Privacy Policy.

For material changes, we may provide additional notice through the application, website, or other appropriate communication channels.

  1. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Fan Al-Diyafa for Importing Household and Electrical Goods LLC

Dofa Store

Email: info@dofastore.com

Address: Bin Ashour, Tripoli, Libya

Website: https://dofastore.com/

Effective Date: 31 October 2026
Last Updated: 31 October 2026